All Your Support Email in One Place
Stop checking a separate inbox. Email joins your chat and social channels in a single view, with replies that thread properly.
Draft a Reply with AI Copilot
One click on any email and Copilot writes a grounded, source-cited draft from your knowledge base and customer context. Your agent reviews, tweaks, and sends.
One Unified Inbox
Support emails show up next to your live chat, WhatsApp, Messenger, and social DMs—triage everything in one place.
Reply by Email
Answer from the dashboard and the reply is sent from your own mailbox, threaded under the customer’s original email.
Any IMAP Provider
Gmail, Outlook, Zoho, or your own hosting provider—as long as it speaks IMAP/SMTP, it works. No new email address.
Attachments Included
Screenshots, logs, invoices—inbound attachments are stored and shown with the conversation.
Always in Sync
New mail is fetched automatically every couple of minutes, so nothing sits waiting in a separate inbox.
Your Address, Your Brand
Replies come from your support address, not a no-reply bot. Customers see a familiar sender and a clean thread.
Running in 4 Steps
Connect your mailbox and email joins your unified inbox—with AI-drafted replies for every conversation.
Connect Your Mailbox
Enter your IMAP/SMTP host and credentials in the dashboard. BubblaV verifies the connection in seconds.
Emails Land in One Inbox
Inbound support emails appear in your unified Live Support inbox alongside chat and social channels.
Draft with Copilot
Click "Draft reply with Copilot" and get a complete, source-cited draft based on your knowledge base and the customer’s history.
Review & Send by Email
Your agent tweaks the draft if needed and sends. It goes out from your mailbox, threaded under the original conversation.
Why Teams Connect Email to BubblaV
Simple, Transparent Pricing
The Email (IMAP) integration is available on all plans.
Free
- 1 website
- Max 50 pages
- 100 messages/month
- Built-in integrations
- Answerable Questions
- Most Asked Questions
- Custom tools
- Human handoff
Pro
- Everything in Free
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- Advanced data sources and reports
- Live Chat/Live Support
- Human handoff scenarios
- Zendesk, HubSpot, Attio
- Custom branding
- 3 team member seats
- Weekly data sync
Custom
- All Pro features
- Unlimited websites
- Custom page limits
- Custom message limits
- Custom retention period
- Unlimited team seats
- Real-time data sync
- Dedicated account manager
- Custom integrations
- SLA & priority support
Email (IMAP) Integration FAQ
Common questions about bringing support email into BubblaV.
Does this work with my own hosting provider, not just Gmail?
Does this work with my own hosting provider, not just Gmail?
Yes. Email connects over standard IMAP and SMTP, so it works with Gmail, Outlook, Zoho, and your own domain on any hosting provider that supports IMAP. Enter your provider’s IMAP/SMTP host, port, and credentials.
Do I need a new email address?
Do I need a new email address?
No. You connect your existing support@, info@, or any mailbox. Replies are sent from that same address, so customers see a familiar sender and the conversation stays in one thread.
Why won’t my password work?
Why won’t my password work?
Most providers (Gmail, Zoho, Outlook) reject your account password for IMAP when two-factor auth is on — you need to generate an App Password in your provider’s security settings and use that instead. You also need to enable IMAP for the mailbox in your provider’s settings. If the connection still fails, the error message tells you whether it’s an authentication, TLS, or network problem.
How fast do new emails appear?
How fast do new emails appear?
BubblaV checks for new mail automatically every couple of minutes, so inbound emails show up in your unified inbox shortly after they arrive.
What about attachments?
What about attachments?
Inbound attachments are stored and shown with the conversation, so screenshots, logs, and documents stay with the thread.
Can AI draft the replies for me?
Can AI draft the replies for me?
Yes. On any email conversation, click "Draft reply with Copilot" and BubblaV writes a complete draft based on your knowledge base and the customer's context. You review, tweak, and send — the email always goes out from your own address. See https://bubblav.com/ai-features/copilot